For Retailers (B2B)

Q1: How do I register as a retailer?

To register, please upload your Drug License, GSTIN, and your contact details on our registration page. Our team will verify your documents, which typically takes 1–2 working days.

Q2: Do you offer trade discounts?

Yes, we offer special pricing and discounts for our B2B partners. Discounts are automatically applied to bulk orders in your cart.

Q3: Can I place standing orders?

Yes. We support recurring orders, which can be scheduled on a monthly or weekly basis. You can set this up in your account dashboard.

Q4: What if I miss my delivery?

Our delivery agent will attempt to contact you. If they are unable to reach you, the order will be returned to our warehouse. You may need to place the order again. Please contact support for assistance.

For Consumers (B2C)

Q1: Is a prescription required?

Yes, a valid prescription is required for all prescription medications. You can easily upload your prescription during the checkout process.

Q2: Can I track my order?

Yes. Once your order is dispatched, you will receive real-time tracking information in your account dashboard and via email/SMS notifications.

Q3: How do I contact support?

You can reach our customer support team by emailing us at support@readymedego.com or by calling our helpline at +917907458617 during business hours.

Q4: What if I receive a damaged product?

In the rare event that you receive a damaged product, please contact our support team within 3 days of delivery. Provide proof of damage (e.g., photos), and we will initiate a replacement or refund after verification.